We're here to help


How do we get contact Graceway Supermarkets?

We’re here to help!  If you’d like to get in touch with us, you can do this by one of the following methods:

Telephone : +1 (649) 941 5000
Email: reception@gracewayiga.com
Website: www.gracewaysupermarkets.com
Postal: Graceway Trading Ltd, Graceway Plaza, Leeward Highway, Providenciales, Turks and Caicos. 

Or you can visit our social media pages:

  • Facebook  
    Click here to see our Facebook page and leave a message.
  • Twitter
    Click here to Tweet us.

Contact


What are the store opening hours?

All three stores are open seven days a week, 365 days a year:

Graceway IGA: 7:00am – 10:00pm
Graceway Gourmet: 7:00am – 9:00pm
Graceway Smart: 7:00am – 10:00pm
Graceway Food Service: 7:00am-6:00pm (Monday to Friday)

Opening Times


Ordering

What if you don’t stock a certain product?

If we don’t have a product that you would like please contact one of our customer services representatives and we will look to make it available in the near future.


Do Graceway provide a delivery service?

We don’t currently provide a delivery service, but we do offer a grocery shopping service from the Graceway Gourmet store in Gracebay. 

Simply download the grocery list here and submit to the raceway Gourmet store. If there are items that you would like that are not on the list please add in the notes section. Your groceries will then be picked and packed and will be ready for you to pick up at an agreed time. 

We take payment in advance (download the credit card form here) for which there is a fee of $25.00 if your total is under $100.00 and $50.00 if you’re total is over $100.00.

Delivery & Collection


When do you run promotions?

We have ongoing promotions in each of our stores. Details of these can be found on the Savings page, Facebook and Twitter and on flyers in-store.

We also run by-weekly sales at the IGA and Smart stores providing huge savings on everyday products. To receive details of these sales connect with us on Facebook or add yourself to our mailing list here.

Offers & Promotions


Products

How do I find out if you have a product in stock?

Our Customer Service colleagues would be happy to help with this. Contact Us here.
Or you can ask us via social media at Facebook or Twitter.

What Diapers to you carry?

We carry an assortment of diapers from new born to size 6. Brands such as Pampers, Huggies and Baby Basic which are priced from $9.05 to $44.65.

What Baby foods do we carry?

We carry a range of baby foods such as Enfamil, Gerber Good start, Lactogen, Nestum  and Simalac, in liquid and powder form. We also carry Organic Baby food. Graceway IGA carries the Gerber brand and Graceway Gourmet the Ella’s brand, so there is plenty of choice!

Do you sell any Organic foods?

We offer a range of Organics at both Graceway Gourmet and Graceway IGA.  A sample of the organic products we supply can be found in the attached.

  • Cake mix
  • Cookie mix
  • Bread crumbs
  • Flour
  • Corn bread mix
  • Crackers
  • Pasta
  • Rice
  • Milk (lactose free)
  • Margarine (lactose free)
  • Breads 
  • Bagels
  • Baguette
  • Pizza crust
  • Muffins
  • Pizza
  • Pancake mix
  • Chicken nuggets
  • Fish stick
  • Cereal (variety)

Where can I find recipes?

With so many to choose from, you'll be spoilt for choice in the recipes section of our website.  From scrumptious starters to delicious desserts, click here for some great ideas.

Are our carrier bags bio-degradable?

They certainly are. We care about our planet and the Island of Turks and Caicos.

What hours do you sell alcohol?

We sell alcohol within the hours permitted by our licence: 7:00am – 10:00pm (9:00pm Graceway Gourmet) Monday to Saturday. No alcohol is sold on Sunday at any of our stores.

Do you have a deli platter order service?

We do. Our tempting range includes hot finger foods such as chicken tenders, BBQ wings, meat balls and cold selections such as sandwiches, wraps, fruit platters, snacks and sweet treats. 

Simply visit our website to see the delicious platters available, download our order form, print it out, fill it in and hand it to a colleague at the Graceway IGA in-store deli counter at least [12 hours] before your event.  Then all you need to do is pick up your food on the agreed date and enjoy your party!

The deli platter ordering service is not available to order online due to system limitations.

Why are prices higher in the Turks and Caicos?

In the Turks and Caicos islands there is no tax such as income tax, state tax or sales tax. Instead, a duty (tax) is applied to all imported products (which accounts for 99% of all goods). On some items such as produce and meat, there is only 7.5% duty, but other goods duties can be considerably higher and average 25% to 35%. There is also the additional cost of shipping these good from their source to the TCI, so a typical basket of goods will cost you an average 25%-30% more than stateside There is no further cost tax or duty when you check out. 


Where can I find out about jobs and recruitment?

Please check the Jobs section on our website and local press and radio for news on Graceway jobs and recruitment.

Jobs and Recruitment


Prices and Payment

What payment methods do you accept?

Our stores are happy to accept the following payment methods:

  • USD $ 
  • Valid MasterCard, Visa, Visa, Electron, Maestro, International Maestro, & Amex,
  • Cheques 
  • Graceway gift cards and gift vouchers. 

Where can I buy and use Graceway gift cards?

Graceway gift cards can be purchased in-store and can be used across all Graceway stores. 


We certainly do.  We focus on community, education and sports. 

Our business activities have a significant economic impact, among our employees, local business and stakeholders beyond. Donations During Calendar Year 2014 amounted to $139,815.21

IGA is particularly proud of its contribution to:

Earth Day 2015, Graceway partnered with Clement Howell High School students to renovate and restore the school garden environment in a united effort to bring awareness to environmental protection.

Graceway Sponsors the Primary School Basketball Program and the Scholarship Program with British West Indies Collegiate where seven deserving students are currently receiving full scholarships straight through to the A-Level program, and which two have successfully completed.

Graceway supports charitable organizations across the Turks and Caicos via the “till initiative” where IGA customers can also make contributions to their favourite charity through the “Charity of the Month” program. 

During the holiday initiative, Graceway partnered with the Salvation Army and some of the local churches to provide food for distribution to at least 1000 families across the TCI. It has also partnered with the Red Cross to bring relief to the victims of major tropical storms & hurricanes such as Ike, Hannah and more recently Cristobal.

IGA enjoys hosting students from schools, and sporting bodies across Providenciales, and allows the use of its facilities to promote their programs. Participation in an ongoing lunch program and distribution of fruits to schools during Caribbean Wellness Week are two programs IGA continues to support

It's all part of our aim to make a positive difference in our communities.

 

Company Values